OUR PRIVACY POLICY

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Your trust is the foundation of our work together. This policy outlines how we protect your information with the same care we bring to our sessions.

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Illuminate Mentoring (“us”, “we”, or “our”) operates the Inner Strength brand and InnerStrength.me website (the “Service”). This privacy policy explains how our organization uses the personal data we collect from you when you use our website.

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SECTION 1 – WHAT TYPE OF INFORMATION DO WE COLLECT?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect:

• The Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information; and purchase history.

• Personally identifiable information (including name, email, password, and communications).

• Payment details (including credit card information) via our secure processors.

• Comments, feedback, product reviews, recommendations, and personal profile data.

• Session information measured by software tools, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

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SECTION 2 – HOW DO WE COLLECT INFORMATION?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used only for the specific reasons stated in this policy.

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SECTION 3 – WHY DO WE COLLECT SUCH PERSONAL INFORMATION?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data to improve our respective services;

5. To comply with any applicable laws and regulations;

6. To contact you with newsletters, marketing, or promotional materials. You may opt out of these at any time by using the "unsubscribe" link in our emails or by contacting us directly.

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SECTION 4 – HOW DO WE STORE, USE, SHARE AND DISCLOSE YOUR DATA?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general applications on secure servers behind a firewall.

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Payment Security: All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council (Visa, MasterCard, American Express, and Discover). PCI-DSS requirements help ensure the secure handling of credit card information.

 

Third-Party Sharing: We do not sell, rent, or lease our customer lists to third parties. We only share information with third-party service providers (like Wix or Google Analytics) as necessary to operate our business and provide our Services to you.

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SECTION 5 – HOW DO WE COMMUNICATE WITH YOU? We may contact you regarding your account, to troubleshoot problems, resolve a dispute, collect fees, poll your opinions, or send updates about our company. For these purposes, we may contact you via email, telephone, or postal mail.

SMS/Text Messages: If you provide your phone number, you may receive service-related text messages. You may opt-out of SMS communications at any time by replying "STOP."

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SMS/TEXT MESSAGING DISCLOSURE

If you provide your phone number and opt-in to receive text messages, we will use this information to send you transactional updates, such as appointment reminders and booking confirmations.

• Consent: By opting in, you provide prior express consent to receive automated messages from Illuminate Mentoring.

• Frequency: Message frequency varies based on your appointments and interactions.

• Cost: Message and data rates may apply.

• Opt-Out: You may opt-out at any time by replying STOP to any text message you receive. For help, you can reply HELP or contact us directly.

• Privacy: We do not share or sell your SMS opt-in data or phone numbers to third parties for their marketing purposes.

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SECTION 6 – COOKIES AND TRACKING TOOLS

We use cookies to improve your browsing experience. You can choose to disable cookies through your individual browser settings.

• Google Analytics: We use Google Analytics to monitor website traffic. You can view their privacy terms here. You may opt-out by installing the Google Analytics opt-out browser add-on.

• Meta/Facebook Ads: We use Meta Ads. You may adjust your ad preferences through your Facebook or Instagram settings to opt-out of interest-based ads.

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SECTION 7 – PRIVACY OF MINORS We do not intentionally collect data from anyone under the age of 18 without parental consent. Our services are directed toward adults.

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SECTION 8 – YOUR DATA RIGHTS Regardless of where you live, we respect your right to control your data. You have the following rights:

• Access: The right to request copies of your personal data. (We may charge a small fee for this service).

• Correction: The right to request that we correct any information you believe is inaccurate or incomplete.

• Erasure/Restriction: The right to request that we erase or restrict the processing of your personal data under certain conditions.

• Portability: The right to request that we transfer the data we have collected to another organization or directly to you.

To exercise these rights, please contact us via our contact form or via email at Jamie (at) InnerStrength (dot) me.

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SECTION 9 – PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes, we will notify you here that it has been updated.

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Last Updated: April 4, 2026.

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